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Contact Us

You can contact us in the following ways: By Email, By Phone,
By Post and In Store

By Email:

We aim to respond to your email within 48 hours

Please enter your complete email address in the box below. (example:

Email Address:


If enquiring about an order, please include your Full Name and Order Number.


Please click "Submit Message" and you will receive confirmation that your email was sent.

By Phone:

You can call Disney Store Guest Services on +44 (0)800 014 9648 and our friendly team will be delighted to assist you.

Our operating hours are: Monday - Friday 8am-7pm and Saturday 10am-3pm and Sunday 11am-4pm. (The contact centre is closed on bank holidays.)

By Post:

Guest Services
The Disney Store
3 Queen Caroline Street
W6 9PE

In Store:

For more general enquiries about Disney Store, please call or visit your local Disney Store, where our knowledgeable teams are waiting to help you.

You can find your nearest European store using the store locator.

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