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DisneyStore.co.uk GUEST SERVICES
Terms of Use Conditions of Sale Privacy Policy

Terms and Conditions of Sale

IMPORTANT NOTICE

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING ANY ORDER FOR GOODS FROM THIS WEB SITE (THE "SITE").

YOU MUST BE 18 YEARS OR OLDER TO SHOP ON THIS SITE

These terms and conditions ("these Terms") will apply when you place orders to purchase any of the products on the Site. Any reference to "you" or "your", means you as user of the Site, any reference to "we", "us" or "our" is to The Disney Store Limited.

If you are unable to agree to these Terms then you must not place any orders for goods and we would ask that when attempting to place an order for products you do not tick the box indicating your acceptance of these Terms. If in the course of attempting to place an order you do not tick the acceptance box, you will be unable to place an order. You will be returned to our Home Page.

If when placing an order for products on the Site you are able to agree unconditionally to these Terms, we would ask you to tick the box confirming your acceptance of these Terms.

1. GENERAL INFORMATION

Sales from this Site are made by are The Disney Store Limited (Registered No. 02523767) and our registered office is at 3 Queen Caroline Street, Hammersmith, London W6 9PE, United Kingdom. VAT number: 576962483

If you experience any problems with your order or in using this site, please contact us at the email address below and we will be happy to assist you (please note, this is for Online Store related issues).

Email: service@disneystore.co.uk
Tel: + 44 (0)845 688 5113 during business hours
(8am-7pm GMT Monday to Friday, excluding UK Bank Holidays and Public Holidays).

If you have any queries about our stores, please contact our Guest Relations department at the address below and we will be happy to assist you (please note, this is for store related issues).

Disney Store Ltd
Guest Relations Department
Mail Code 2921
Queen Caroline Street
Hammersmith
London
W6 9PE

Tel: + 44(0)845 688 5113, Monday to Friday, 8am to 7pm, exclusive of Bank Holidays.
Email: service@disneystore.co.uk

If there are any terms in these Terms that you do not understand we suggest you contact us before proceeding.

2. OUR CONTRACT

We have set out below (in clause 3.The Order Process) a summary of the steps that you need to follow in order to place an order to purchase any of the goods that appear on the Site. A legally binding contract with us for the sale of the relevant goods will be formed once we dispatch the goods to you (see clause 11. Acceptance Email). Please note that the contract will not be filed by Disney and it will not be accessible by you. The only language available for the conclusion of the contract is English.

ORDER CONDITIONS

The Order Conditions (set out in clauses 3 to 10) apply from the moment you place an order to purchase any of the products on the Site and pay for those products. The Order Conditions and the General Conditions (which you will find in clauses 13 – 22 below) contain our only obligations to you before we dispatch those products.

3. THE ORDER PROCESS

Step one: Log-in and registration

You will be offered a choice of shopping with us as a registered or non-registered user. Registering avoids the need to retype your address or delivery details at each shopping occasion with us and gives you the opportunity to register for strictly controlled communications from us.. Please note that our registration process does not store your credit card details. There is no obligation to register with us in order to shop with us. Please see clause 4 below for further terms on registration.

Step two: Enter address details for billing and delivery

If you are a registered user your billing and delivery details will appear automatically and can be modified if so required. If you are not a registered user, you will be required to retype these details at each shopping occasion. Non-registered users are also given the opportunity to choose to receive strictly controlled communications from us.

Step three: Review and confirmation

You will be given the opportunity to review and confirm the details of your order, including the delivery address, preferred payment method and product details. No credit card details are taken at this stage.

Step four: Checkout

You will be required to enter details of the credit card with which you wish to pay and you will be given an opportunity to accept or reject further communications from Disney. Please see clause 6 below which explains about the company who manages payment card processing for us.

4. REGISTRATION

If you would like us to retain your details to prevent you having to retype your address or delivery details at each shopping occasion, you may register your details and open a user account. You can also choose if you want us to send you strictly controlled communications. You may then log on, access the Site and place orders as normal. Once logged in you can also change or update your user name and password or other details at any time. You promise that all information and details you provide are true, accurate and up to date in all respects and at all times. You will need to be 18 to register.

You are responsible for all usage of the Site that occurs under your user name and password. It is your sole responsibility to maintain the confidentiality of your user name and password. You must notify us immediately as soon as you become aware of any unauthorised use of your account or breach of security. We will not be liable for any use of your account by someone else.

5. RECEIPT OF ORDER

When you place an order for any product from the Site, we will send you an email confirming receipt of your order, together with your order number for reference. We recommend you print and save a copy of this confirmatory email, together with a copy of these terms and conditions for your records. Your order represents an offer by you to us to purchase the relevant goods from us. Your order is accepted by us when the products ordered by you have been dispatched unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in clause 7. Right of Cancellation. If we are unable to fulfil your order for any reason, we will inform you by email and your order will be cancelled. Where this is the case, and we have processed your payment we will offer you a refund or credit your credit or debit card.

6. PAYMENT

You will also receive an e-mail from Bibit, who manages payment card processing for us, regarding validation of your method of payment. If accepted, your credit or debit card will be debited. If rejected, and you do not provide an alternative credit or debit card which is accepted, the order will not be processed. We use Bibit to validate your payment online before you receive a confirmatory order number. Bibit uses software to check for fraudulent use and link to the banks for credit limits and notification of lost and stolen cards. You can learn more about Bibit and its privacy statement at RBS WorldPay

7. RIGHT OF CANCELLATION

You have the right at any point before we dispatch the products to you to cancel your order should you change your mind and no longer want the goods for any reason. Until your goods are dispatched, we will keep your money in a separate account and it will be returned to you by way of a full refund or credit to your debit or credit card if you decide to cancel your order.

You can cancel your order by sending an email to the following address [service@disneystore.co.uk] or alternatively by calling us on 0845 688 5113

Please note that the usual returns policy or cancelation rights does not apply for personalised product, personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

Cancellations and changes can be made prior to your order being despatched. Personalisation service available on selected items, please allow up to 10 working days for delivery. (Monday to Friday). Cancellations and changes to personalised products cannot be made once you have submitted your order.

Extended Christmas Returns:

Christmas is such a great time for giving gifts. We want you to be completely satisfied with all your presents but we know that sometimes you may need to return them. This Christmas we are extending our returns policy so that if you buy a present and need to return it outside of our normal 30 day period, we will happily refund your order. For any gifts brought from 25th November until 22nd December you will have up until the 31st January to return them back to us.  Have a Magical Christmas!

8. CHANGE IN PRICE

From time to time the prices displayed on our website may change. If the price falls in the period between you paying for your order and us dispatching your goods, we will issue a refund to your credit or debit card for any difference in price.

9. PROCESSING AND DELIVERY OF YOUR ORDER

We reserve the right, at any time prior to our communicating our acceptance to you, to refuse any order or any part of an order, or to require further or better information to enable us to evaluate and/or process the order.

We may subsequently be unable to ship the items requested, or may decide on reasonable grounds not to do so. Such reasons may include (but are not limited to) safety concerns and fairness between customers where supplies are limited. Where this is the case, we will inform you and either: not process your payment or, where we have already done so, offer you a refund or credit your credit or debit card.

Beyond offering you such a refund or credit we accept no liability for any failure to ship products where this results from our inability to do so or our decision on reasonable grounds not to do so. Please note, however, that this does not affect any legal rights you may have as a consumer under English law or the consumer laws of any other jurisdiction that may apply to you.

In order to avoid disappointment, we strongly recommend that you order in good time to allow for processing and delivery of your order. We will do our very best to deliver your goods as quickly as possible once you have placed your order. Sometimes, however, this may take longer than expected. (Of course, if you change your mind in the meantime, you have the right to cancel your order under clause 7.Right of Cancellation.)

For more details on our delivery services, including applicable charges, please review our Delivery Guide. We will do all we reasonably can to meet a delivery time but where, for circumstances beyond our reasonable control we cannot do so, we will contact you and advise of an alternative date. If we are unable to fulfil your order for any reason, we will inform you by email and your order will be cancelled. The risk in any goods you purchase and the responsibility to insure them will pass to you when the relevant goods are delivered to you.

10. PERSONALISED PRODUCT

Please review your personalisation information before submitting your order. Check spelling and names carefully. You are welcome to call us on our Guest Service Team helpline 0845 688 5113 if you have questions about personalisation. Please note that the usual returns policy or cancelation rights does not apply for personalised product, personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

Cancellations and changes can be made prior to your order being despatched. Personalisation service available on selected items, please allow up to 7 working days for delivery. (Monday to Friday)

DISPATCH CONDITIONS

Once we have dispatched your goods, these Dispatch Conditions shall also apply.

If you supply your mobile phone number you are agreeing that you may receive a text updating you of the expected delivery time if you are a Guest sending an order to a UK address

11. ACCEPTANCE EMAIL

We will send you a further notification email confirming acceptance of your order once your goods have been dispatched. The contract between you and us for the sale of any product will therefore be made and become binding on both you and us when we have dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail).

Any contract made between us in the manner described above shall be subject to and interpreted and enforced in accordance with English law and in respect of any actions or claims under these Terms you and we agree to submit to the non-exclusive jurisdiction of the English courts.

12. RIGHT TO RETURN

You have the right, within thirty (30) working days (Monday to Friday inclusive) from the date of your receipt of the relevant goods, to cancel our contract with you and return the goods. This right does not apply to products stated by us on the Site to be non-returnable including, without limitation, audio and video recordings, computer software, and any DVD's, CD-ROMs you have unsealed.

It is important to us that you are satisfied with your store experience, whether on the web or in-store. If you are not completely satisfied with our goods or services, you have the right to return your order up to thirty (30) working days (Monday to Friday inclusive) after receipt of your product and we will refund the full purchase price you paid for the goods you ordered, although if it is just a simple change of mind , you will need to pay the postage to return the goods, which will not be refunded . In such circumstances you must return the product to us in good condition. We would like you to be aware that any product purchased from Disney Store Online store can be returned at any of our 'bricks and mortar' stores, which can be found at the
"Store Locator" section on our website. Please note that you should take your invoice with you to affect your return, as you would any store receipt.

GENERAL CONDITIONS

13. CUSTOMS

When ordering goods from us for delivery overseas you may have to pay import duties and taxes, which are levied once the package reaches the specified destination. These and any other additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you must comply with all laws and regulations of the country in which you are receiving the goods.

14. DISCLAIMER

All prices and offers remain valid as advertised from time to time. Where the current price of the item at the date of the order is different from that stated on the site, and you will be given the opportunity to cancel the order. Should you choose to cancel the order in this case, we will either not process your payment or, where we have already done so, offer you a refund or credit your credit or debit card. Prices online may differ to those instore.

We warrant that all good purchased from the site will be of satisfactory quality, fit for purpose, conform to any description given on this site and that we will provide any services to you with reasonable skill and care. Nothing in terms should be taken as excluding or restricting these warranties or any other rights which applicable law grants explicitly or by implication to consumers in respect of such products.

Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Subject to the statutory or other legal rights afforded to consumers and without prejudice to the preceding paragraph, such warranties and guarantees are not enforceable against us, but only against the person giving them.

15. OUR LIABILITY

We do not limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation or concealment.

The Disney Store Limited accepts liability for damage to property where and to the extent the damage arises from the negligence of the Disney Store Limited, or of its servants and agents, up to a limit, in relation to any one event or series of events arising from the common cause, of (i) where the event is or relates to the purchase of any product, twenty (20) times the price paid for that product, or (ii) in any other case, two thousand pounds (2,000).

If we breach these terms we accept liability to you for any losses which are direct and reasonably foreseeable consequence of that breach, up to a limit, in relation to any one event or series of events arising from a common cause of two thousand pounds (2,000).

We do not accept liability for any loss which is not a direct and reasonable foreseeable consequence of the relevant breach of these terms or which is consequential, howsoever arising and even if we have previously been advised of the possibility of such loss.

16. EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This term does not affect your statutory rights as a consumer.

17. WAIVER

If you breach these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach and we will also still be entitled to use our rights and remedies in any other situation where you breach these Terms.

18. ENTIRE AGREEMENT

These Terms shall replace any prior agreements or arrangements which may have existed between us, provided that the information you have given to us is not incorrect or fraudulent.

19. SEVERABILITY

If any of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

20. TRANSFER

We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another legal entity. You agree that we may do so provided that this does not affect any standard of service you receive under these Terms. Furthermore you agree that in the case of a transfer only, after we notify you of the date on which will transfer our rights and obligations to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.

21. PRIVACY

Your privacy is very important to us. Please review our
Privacy Policy which explains how we will use your personal information that you disclose to us in the course of your use of the Site and when placing an order.

22. ELECTRICAL EQUIPMENT RECYCLING

The Disney Store Ltd is a member of the distributor
"Take Back" scheme operated by Valpack.
Please help us to minimise the effect we have on the environment by recycling your waste electrical goods.

For more information click here

Or to find your nearest recycling points and helpful recycling tips for electrical goods, visit
www.recycle-more.co.uk